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FAQS

General

The name Calyan (pronounced cal-yun) is a made up word. It's a combination of California and our founder’s mother’s name, Vivian. Both California and Vivian played a key role in the inspiration for Calyan. Fun fact: Calyan was originally going to be “Calyan Chocolate Dipping.”

Customer service

We stand behind our hand-crafted products. If, for any reason, you are not pleased with your candle, we will refund you 100% of your order value. Simply fill out this form. If your candle arrived broken, please send a photo to info@calyanwaxco.com and we will make things right.

Ingredients & Sustainability

We pride ourselves in being an eco-friendly company. We care for our great earth, deeply. Soy wax is clean burning and comes from a renewable source unlike paraffin wax (a bi-product of the oil refinery process) used in some of your most notable candle brands. Plus, our soy wax is sourced from the U.S.A. baby.

Important notice to shoppers

This is the official website of Calyan Wax Co. and the only authorized place to purchase our high-quality, non-toxic candles online. Please beware of unauthorized websites or sellers pretending to represent Calyan Wax Co. These sites are not affiliated with us, and we cannot guarantee the authenticity or quality of products purchased elsewhere.

For your safety and to ensure you’re supporting our mission to combat trafficking, please shop directly on this site or through our verified retail partners.

If you encounter a suspicious website or seller, feel free to contact us at info@calyanwaxco.com.Thank you for your support!